Returns & Exchanges

If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns or exchanges within 14 days of receiving your order. To initiate a return or exchange, please complete the following steps:

Issues during washing&caring

• We do not take responsibility for not following the washing&caring instructions for our products.
• We do not offer return or exchange in this case.
Contact us to rosafella.official@gmail.com to understand what was done incorrectly.

Too small/big

• We offer size exchanges within 14 days of receiving your order.
• You can exchange your order for another size or a gift card.
• The product has to have the fabric tag sewed on and it has to be returned in the original packaging.
• The product must have no visible signs of wear or use.
Contact us to rosafella.official@gmail.com for size exchange.

Wrong product according to the order information

• The product has to have the fabric tag sewed on and it has to be returned in the original packaging.
• The product must have no visible signs of wear or use.
Contact us to rosafella.official@gmail.com

Full purchase refund

• The product has to have the fabric tag sewed on and it has to be returned in the original packaging.
• The product must have no visible signs of wear or use.
Contact us to rosafella.official@gmail.com
Any other issues? Please contact us to rosafella.official@gmail.com